Just copy/pasted off my FB page because I’m foaming at the mouth and honestly… not coherent right now.
Odds are pretty good I’m going to be kicked off Amazon and my author account forfeit. They lobbed a charge of review manipulation and threatened me without revealing any details nor offering any arbitration.
I’m pretty sure I can trace this to a review posted for a blog tour. I received no compensation, of course, just the book specifically for the review. No gifts or giveaways were offered at any time.
Y’all know me. Y’all know what I’m like when I’m pissed.
Well, I’m way past that point.
This is the email:
We understand that you may have manipulated product reviews. Authors on Amazon.com are not allowed to manipulate ratings, feedback, or reviews.
Violations of our policies may also violate state and federal laws, including the Federal Trade Commission Act. Amazon tries to maintain customer trust and provide the best possible shopping experience. For this reason, Amazon investigates if it learns that sellers, vendors, or others have attempted to manipulate reviews. It also investigates if it learns that third parties have offered reviews in exchange for compensation.
If this problem continues, we may not allow you to publish on Amazon.com.
To learn more about this policy, please see our Customer Review Guidelines Page for Authors (https://www.amazon.com/…/customer-review-guidelines-faqs-fr…) and see our Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/no-manipulation).
Dear Sir or Madam:
I assure you I have not violated any of Amazon’s review policies. I have been a reviewer for many years, for all sorts of products. I have no idea why you have come to this conclusion but you are mistaken.
No reviews were exchanged for compensation at any time. I have no relationship with any of the authors for whom I write reviews, nor have I been involved in a book’s creation. All wording adheres to Amazon standards, including not revealing spoilers. All reviews are fair and honest assessments of a product’s quality. I have many times over met the $50 minimum requirement for Amazon purchases.
I take great pride in being a content provider and a loyal customer. I expect to be treated with consideration and respect. Threatening my standing in the Amazon community is the worst form of customer service and borders on abuse.
My feeling right now? Do it, just fucking do it. I am so fed up with their shit. They treat authors like slave labor, without rights or any way to arbitrate when unjustly and falsely accused of a crime or misdemeanor.
When did we fall back into the fucking DARK AGES?
Sorry folks… I’m wound up.
Send me some good thoughts if you have any to spare.